Fixed-scope offer · $1,500
Inbox Triage
AI support triage with human-approved drafts — fixed price, five days
AxisForge Labs builds Gmail-to-Slack support triage: classify incoming mail, draft replies in your voice for supervisor approval, and escalate what needs a human. $1,500 fixed. Five business days from deposit.
- Investment
- $1,500 fixed
- Timeline
- 5 business days from deposit
Inbox Triage walkthrough
Product walkthrough
Who this is for
Ops and support leads at SaaS or services companies where half of inbox volume is repetitive — and leadership will not let AI send without human approval.
What you get
- Gmail OAuth against one shared inbox or support alias
- Classifier grounded in your approved response corpus
- Taxonomy: defect, billing, how-to, roadmap, partnership, noise
- Tone-matched drafts in Gmail Drafts for one-click release
- Slack alerts for escalation-worthy threads with context
- Ambiguous mail left untouched for manual triage
- Audit trail, written scope, recorded handoff
What you don't get
Scope firewall — additions require a separate change order after kickoff.
- Multi-inbox or Help Scout / Zendesk migration
- Auto-send without human approval in the loop
- Customer-facing chat widget
- Historical backfill beyond a pilot sample for calibration
AxisForge vs agency vs DIY
| AxisForge Labs | Agency retainer | DIY no-code | |
|---|---|---|---|
| Price | $1,500 fixed | $15K+ custom integration project | Zapier + ChatGPT — breaks on edge cases |
| Trust model | Human approves every outbound draft | Varies | Often fully automated — risky for retention |
| Timeline | 5 business days | 2–3 months | Ongoing maintenance burden |
| Inference cost | Typically under $15/mo at SMB volume | Bundled in hourly rate | Unpredictable API spend |
FAQ
- Will AI reply to customers automatically?
- No. Drafts land in Gmail Drafts or Slack for your team to approve. Nothing customer-visible sends without a human.
- Which email providers do you support?
- Gmail / Google Workspace on kickoff. Other providers can be scoped as a custom build.
- How do you calibrate tone?
- We train against your historical outbound replies during days 1–2. You review sample drafts before go-live.
- What results should we expect?
- Representative deliveries cut manual tier-one handling from hours to minutes of supervisory review. Exact impact depends on volume and taxonomy fit — we validate on a pilot sample before launch.
- Can this integrate with Zendesk instead of Gmail?
- This offer is Gmail-native. Zendesk or Intercom routing is a separate scoped build.
- What about data privacy?
- Mail is processed via your OAuth tokens. We do not store message bodies beyond the audit trail you configure. NDAs available.
Related case study: Full delivery narrative · Not sure which tier?
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15 minutes — confirm fit, walk scope, recommend tier if different.